Mercure Surabaya ★★★★

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Mercure Surabaya | Surabaya | Java | Indonesia

Jl. Raya Darmo 68-78, Tegalsari, 60264 Surabaya, Indonesia

Mercure Surabaya

Situated right in the city centre just a 10-minute drive from Tunjungan Plaza Shopping Mall, Mercure Surabaya offers modern and cosy accommodation with an outdoor swimming pool, free WiFi in all areas of the property, and free on-site private parking for guests who drive. The property also has meeting/banquet facility for special events.

It takes a 10-minute drive from the property to the Submarine Monument and Raya Gubeng Railway Station. The historic Grand Ampel Mosque is reachable within a 20-minute drive. Getting to Juanda International Airport will take around 30 minutes by car.

The cosy rooms at Mercure Surabaya are all air-conditioned and each one is fitted with a cable TV, a fridge, minibar, wardrobe, and an en suite bathroom featuring bath or shower facility, slippers, bathrobes, and free toiletries. Fresh towels and linen are also provided. Guest can enjoy Surabaya city view from the room.

The concierge service at the 24-hour front desk are available to help guests with laundry requests, arranging car hire and babysitting service, as well as organising massages at the on-site spa and wellness centre. Other facilities like fitness centre, luggage storage, newspapers, safety deposit box and sauna are accessible for free.

The property also offers its four on-site dining outlets like the Lanhua Restaurant serving Chinese dishes for lunch and dinner, and Trimurti Restaurant's all-day Indonsian and western dining option. The Coffee Cafe presents scrumptious and refreshing light snacks as well as beverages, and the Ebisu Restaurant offerung an array of delicious Japanese menu during lunch and dinner.

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Room choices in Mercure Surabaya

Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Bidet, Additional toilet, Bath or shower, Slippers, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet, Alarm clock
View City view, View
Outdoors Outdoor fireplace, Picnic area, Outdoor furniture, BBQ facilities Additional charge, Terrace, Garden
Kitchen Dining table, Tumble dryer, Electric kettle, Refrigerator
Room Amenities Socket near the bed, Drying rack for clothing
Activities Bicycle rental Additional charge, Aerobics Additional charge, Live sport events (broadcast), Live music/performance, Happy hour Additional charge, Themed dinner nights Additional charge, Bike tours Additional charge, Temporary art galleries, Evening entertainment, Kids' club, Water sport facilities on site, Cycling Off-site, Karaoke, Table tennis, Children's playground
Living Area Dining area, Fireplace, Seating Area, Desk
Media & Technology Blu-ray player, Flat-screen TV, Cable channels, Satellite channels, CD player, Telephone, TV
Food & Drink Coffee house on site, Fruits Additional charge, Wine/champagne Additional charge, Kid meals Additional charge, Special diet menus (on request), Snack bar, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking Free private parking is possible on site (reservation is not needed)., Valet parking, Parking garage, Electric vehicle charging station, Accessible parking
Reception services Lockers, Private check-in/check-out, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, Express check-in/check-out, 24-hour front desk
Entertainment and family services Strollers, Baby safety gates, Kids' outdoor play equipment, Indoor play area, Board games/puzzles, Baby safety gates, Babysitting/child services Additional charge
Cleaning services Daily housekeeping, Trouser press Additional charge, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional charge, Business centre Additional charge, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, Key access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Pet bowls, Pet basket, Grocery deliveries Additional charge, Shared lounge/TV area, Vending machine (snacks), Vending machine (drinks), Designated smoking area, Air conditioning, Non-smoking throughout, Executive lounge access, Wake-up service, Hardwood or parquet floors, Tile/marble floor, Heating, Soundproofing, Car hire, Interconnected room(s) available, Packed lunches, Chapel/shrine, Soundproof rooms, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Pants press, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
Accessibility Emergency cord in bathroom, Lower bathroom sink, Higher level toilet, Toilet with grab rails, Wheelchair accessible, Entire unit wheelchair accessible, Upper floors accessible by elevator
Outdoor swimming pool Open all year, Pool with view, Shallow end, Swimming pool toys, Pool/beach towels, Pool bar, Sun loungers or beach chairs
Wellness Fitness/spa locker rooms, Personal trainer, Fitness classes, Yoga classes, Fitness, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Light therapy, Body wrap, Body scrub, Body treatments, Hair styling, Hair colouring, Hair cut, Pedicure, Manicure, Hair treatments, Make up services, Waxing services, Facial treatments, Beauty Services, Sun loungers or beach chairs, Hot tub/Jacuzzi Additional charge, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre Additional charge, Sauna Additional charge
Languages spoken English, Indonesian

Conditions

Check-in From 14:00 to 23:30
Check-out From 12:00 to 13:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
No age restriction There is no age requirement for check-in
Pets Pets are not allowed.
Groups When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash Mercure Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

How does the best price guarantee work?

If you find a lower rate for this establishment on another website, hurry up and contact our customer service team, through our contact from, in the page's 'Contact' tab.

Is WiFi available at Mercure Surabaya?

WiFi is available in all areas and is free of charge.

Is there free parking available at Mercure Surabaya?

Free private parking is possible on site (reservation is not needed)., Valet parking, Parking garage, Electric vehicle charging station, Accessible parking

What are the outdoor activities at Mercure Surabaya

Outdoor fireplace, Picnic area, Outdoor furniture, BBQ facilities Additional charge, Terrace, Garden

What languages are spoken at Mercure Surabaya?

English, Indonesian

What are the general services offered at Mercure Surabaya?

Shuttle service Additional charge, Pet bowls, Pet basket, Grocery deliveries Additional charge, Shared lounge/TV area, Vending machine (snacks), Vending machine (drinks), Designated smoking area, Air conditioning, Non-smoking throughout, Executive lounge access, Wake-up service, Hardwood or parquet floors, Tile/marble floor, Heating, Soundproofing, Car hire, Interconnected room(s) available, Packed lunches, Chapel/shrine, Soundproof rooms, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Pants press, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Mercure Surabaya?

Pets are not allowed.

What is the check-in time at Mercure Surabaya?

From 14:00 to 23:30

What is the check-out time at Mercure Surabaya?

From 12:00 to 13:00

100% real reviews of Mercure Surabaya

tpl.official.section.reviewsHome.description

7,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Surabaya
basic , staff were good , not sure why it's rated as it is . certainly stayed in better places in Surabaya and would
pool although it closed at 5 pm each day . could do with some loungers to relax in
Aircon had no controls in the room and it wasn't cool most of the time , in fact got too warm . We moved rooms during the stay and it was the same in each room .
6,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Surabaya
Decent 4 Star Hotel
Hotel was really clean. Staff were great as well, looking into my needs.
The hotel is pretty aged and it can be seen in many parts of the hotel though the floor i stayed looks to be refurbished recently. The water pressure was really weak in my room on the 14th floor. Breakfast was super crowded with no tables available on the second day of my stay. Great to see the hotel on high occupancy though. On my final day, i went for breakfast at 9.15am and by 9.45am, they were clearing the buffet without informing me of the last call. Swimming pool closes at 5pm. Didn't have time to enjoy a swim due to arriving back from work, after 5pm. Nothing much to explore and eat around the hotel and the nearest convenience store was about 5 mins away which is good.
7,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Surabaya
It was fine
Staff was extremely friendly and helpful. Best thing about the hotel is the staff.
Breakfast buffet offered little variation for European taste.
8,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Surabaya
Very Good
Location and clean. Staff in breakfast area.
In swimming pool area gak ada fasilitas untuk tiduran santai. Hanya ada bangku dan meja.
Nearby the Mercure Surabaya
Indonesia / Surabaya
Surabaya

Nearby places of interest

Bungkul Park Bungkul Park
0.4 miles
House of Sampoerna House of Sampoerna
0.5 miles
Central Point Mall Central Point Mall
0.6 miles
Mpu Tantular Museum Mpu Tantular Museum
0.6 miles
Surabaya Zoo Surabaya Zoo
0.8 miles
Surabaya Town Square Surabaya Town Square
0.9 miles
Darmo Trade Center Darmo Trade Center
1.2 miles
Sharp Bamboo Monument Sharp Bamboo Monument
1.3 miles
Joko Dolog Statue Joko Dolog Statue
1.4 miles
Ciputra World Surabaya Mall Ciputra World Surabaya Mall
1.5 miles

Highlighted Places

Submarine Monument Submarine Monument
1.5 miles
Tunjungan Mall Tunjungan Mall
1.6 miles
Gubeng Train Station Gubeng Train Station
1.6 miles
Cheng Hoo Mosque Cheng Hoo Mosque
2.3 miles
Pasar Turi Train Station Surabaya Pasar Turi Train Station Surabaya
2.6 miles
Red Bridge Surabaya Red Bridge Surabaya
3.4 miles
Ampel Mosque Ampel Mosque
3.9 miles
Al Akbar Mosque Al Akbar Mosque
3.9 miles
Hutan Bambu Keputih Hutan Bambu Keputih
4.3 miles
Jalesveva Jayamahe Monument - Monjaya Jalesveva Jayamahe Monument - Monjaya
6.2 miles

Connections & Popular Places of interest

Surabaya Town Square Market Surabaya Town Square Market
1.3 miles
Carrefour Kalimas Surabaya Supermarket Carrefour Kalimas Surabaya Supermarket
1.4 miles
Tunjungan Plaza Surabaya Market Tunjungan Plaza Surabaya Market
1.6 miles
COLORS Pub and Restaurant Cafe/Bar COLORS Pub and Restaurant Cafe/Bar
1.9 miles
Trimurti Restaurant Restaurant Trimurti Restaurant Restaurant
0 miles
Coffee Cafe Cafe/Bar Coffee Cafe Cafe/Bar
0 miles
Ebisu Restaurant Restaurant Ebisu Restaurant Restaurant
0 miles
Lanhua Restaurant Restaurant Lanhua Restaurant Restaurant
0 miles
Take Five Music Cafe & Lounge. Cafe/Bar Take Five Music Cafe & Lounge. Cafe/Bar
0 miles
Juanda International Airport Juanda International Airport
7.3 miles
Abdul Rachman Saleh Airport Abdul Rachman Saleh Airport
44.4 miles

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